Returns & Refund Policy

• We want you to love your purchase, and we stand by the quality of our products. While all sales are final, we do understand that sometimes things don’t go as planned. In the rare event that your order arrives damaged, we’re happy to assist you with a refund or exchange.

• If you receive a damaged item, please reach out to us as soon as possible. We may request a photo of the damage to help us assess the situation and process your refund quickly. In some cases, we might ask for the return of the original item before issuing a refund or replacement. Please email us at support@rootedforgood.com

  
  

Timeframe for Refund Requests:

• Refund or exchange requests must be made within 30 days of receiving your order. Unfortunately, we won’t be able to process requests beyond this timeframe, even if the item was damaged during delivery.

Product Ingredients & Reactions:

• We list all ingredients clearly with each product to ensure transparency. If you have any sensitivities, we encourage reviewing the ingredient list before purchase. Adverse reactions to any ingredient will not be considered grounds for a refund.

Refund Process:

• Once we receive your return and inspect the item, we’ll notify you via email about the approval or rejection of your refund.

• If approved, the refund will be processed and credited back to your original payment method within 30 days of receipt.

• If you don’t see the refund in your account, we recommend checking with your bank or credit card company, as processing times can vary.

• If you still have concerns, feel free to contact us at support@rootedforgood.com, and we’ll be happy to assist you.

Exchanges:

• We only replace items that arrive defective or damaged. If you need to exchange an item for the same one, please email us at support@rootedforgood.com and send your item to: 12640 Everglade Road, Abbeville, LA 70510, United States.

  
  

Gifts:

• If your item was marked as a gift and shipped directly to you, we’ll issue a gift credit once we receive your return.

• If the item wasn’t marked as a gift at purchase, the refund will be issued to the original purchaser.

Shipping for Returns:

• To return a product, please send it to 12640 Everglade Road, Abbeville, LA 70510, United States.

• Return shipping costs are the responsibility of the customer and are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from the refund amount.

• For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.

We appreciate your understanding and support of our small business! If you have any questions, don’t hesitate to reach out. We’re here to help!